Refund Policy

Last Updated: 22/08/25

At BVB International Mallorca, we want you to be completely satisfied with your purchase or booking. This Refund Policy explains when and how refunds are issued for our services and products.

1. Coaching & Training Services

Bookings are confirmed once payment is received.
Cancellations:
- Cancellations made at least [X days] before the scheduled session may be eligible for a full refund or rescheduling.
- Cancellations made less than [X days] before the session may not be eligible for a refund.
- “No-shows” (failure to attend without notice) are not eligible for a refund.
Refunds for coaching packages will be considered on a case-by-case basis.

2. Merchandise & Products

If you purchase products (e.g., clothing or equipment) through our Website, you have the right to return them within 14 days of delivery, in line with EU consumer protection laws.
To be eligible for a refund:
- Items must be unused, unworn, and in their original packaging.
- Proof of purchase is required.
Once returned items are received and inspected, refunds will be processed within [X days] to your original payment method.
Exceptions: Certain products such as customized or personalized items cannot be refunded unless faulty.

3. Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange a replacement or refund at no additional cost to you.

4. Refund Processing

Refunds are made to the original payment method only.
Depending on your payment provider, it may take [5–10 business days] for the refund to appear in your account.

5. Contact Us

For refund requests or questions, please contact us at:

Email: compliance@bvbiamallorca.com